Privacy Policy and Data Protection

1. Who we are

Grupo San Carlos is a Chilean holding company operating in the logistics, engineering and construction, real estate and financial services sectors, with its registered address at Arrayán 2750, Providencia, Santiago, Chile.

At Grupo San Carlos we make the privacy, security and confidentiality of the personal data of our clients, suppliers and users a priority commitment. This Privacy Policy is drafted in accordance with Law No. 21,719 on the Protection of Personal Data and the guidelines of the Personal Data Protection Agency.

Institutional contact: contacto@gruposancarlos.cl

2. Information we collect and how we use it

Grupo San Carlos collects and processes different categories of personal data under the principle of data minimization, requesting only the data strictly necessary for the nature of each interaction:

A. Commercial management and contract performance

Data collected: Full name, company, tax ID (RUT), position, email address and contact phone number.

Purpose of use: To answer enquiries, manage commercial and contractual relationships with clients and suppliers, process requests and comply with legal obligations.

B. Commercial outreach and digital channels

Data collected: Contact details sent through web forms or by email, and interaction history.

Purpose of use: To respond to requests, send relevant corporate or commercial information and improve our service channels.

C. Web browsing and digital security

Data collected: IP address, browser type, device, approximate location and technical browsing data.

Purpose of use: To keep the website secure, prevent fraud and understand how the platform is used in order to improve the user experience.

D. Sharing of information

Personal data may be shared internally between the companies that make up Grupo San Carlos when necessary to handle your request, and with operational service providers under strict confidentiality commitments.

3. Data retention and security

We keep your data only for as long as necessary to fulfil the stated purposes or as required by Chilean law:

Commercial relationships remain in force for as long as the relationship with the Group lasts. Tax and accounting records are kept for the applicable legal period, and contact details are deleted or anonymized when you withdraw your consent.

We apply technical and organizational measures to protect your information against loss, misuse or unauthorized access.

4. Recipients and international data transfers

Grupo San Carlos does not sell, rent or trade personal data with third parties, nor does it use it for automated decision-making. However, to ensure the provision of our services and corporate interactions, information may be shared securely with:

Holding companies: Business units or subsidiaries of Grupo San Carlos, when necessary to handle requests or coordinate the delivery of services.

Operational and technology service providers: External IT support, cloud hosting and logistics companies, under strict confidentiality obligations.

5. Data subjects' rights and contact channels

Under current Chilean law (Law No. 21,719), you have the full right to control your personal information through the following inalienable rights:

Access: To know whether we are processing your data and request a copy.

Rectification: To request the modification or update of inaccurate, incomplete or outdated data.

Erasure (cancellation): To request the deletion of your data when it is no longer necessary or lacks a legal basis.

Objection: To object to the processing of your data for specific purposes, such as marketing communications.

Portability: To receive your data in a structured, commonly used format in order to transfer it to another service provider.

Blocking: To request the temporary suspension of the processing of your data in the cases established by law.

How to exercise your rights and contact us

To exercise any of these rights, or to send questions, complaints or suggestions about the processing of your personal data, you can send a formal request to our official privacy channel:

Email address: contacto@gruposancarlos.cl

Postal address: Arrayán 2750, Providencia, Santiago, Chile

Phone: +56 2 2953 9356

Grupo San Carlos may request reasonable information to verify the identity of the applicant or the validity of their legal representation. Requests will be handled free of charge within the established legal deadlines.

6. Changes to this policy

Grupo San Carlos reserves the right to update this Privacy Policy to adapt it to legal or operational changes. Any relevant change will be published on our digital platforms before it takes effect.